Refund Policy

MeMD's Refund Policy

In order to request a visit with a MeMD provider, a valid payment method will need to be on file. The visit fee will be collected once the visit has been completed and the provider has made the chart available to the patient. A transaction may be eligible for a refund up to 60 days from the date of the completed visit. After this period, MeMD will not review or issue refunds for captured payments.

MeMD does not guarantee that medication will be prescribed by the treating Medical Provider as they may determine medication is not medically necessary and/or is in violation of MeMD’s Prescription Policy. Refunds for completed visit will not be provided solely on the basis that medication was not prescribed.

MeMD may verify patient eligibility received through an employer affiliation at the time of a visit request prior to issuing a refund.

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*If this is a medical emergency or crisis situation, dial 911 immediately for assistance. 

Telemedicine is not appropriate for a medical, mental health, or behavioral health emergency. 

MeMD gives you access to online medical consultations (aka “online doctor visits”) with physicians, nurse practitioners, and physician assistants who can write prescriptions when medically necessary and permitted by state law. MeMD also gives you access to online counseling or talk therapy with behavioral health providers; however, therapists cannot write prescriptions. MeMD is a telehealth company, not an online pharmacy, and medications cannot be purchased or dispensed from MeMD directly. MeMD is not a replacement for your primary care physician or annual doctor’s office visit. Subject to state regulations, MeMD is available nationwide with providers licensed to practice in your state who use video and/or audio technology.

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