LEGAL

No Shows, Cancellations, and Late Arrivals Policy

No Shows and Cancellations

Patients must cancel a scheduled session at least 24 hours in advance of the session in order to receive a full refund. If the session is not cancelled before that time, the patient will be responsible for a missed session fee or the fees the patient’s insurer or other payor would have otherwise paid for the scheduled services had they taken place.

Late Arrivals

Patients can miss up to 40% of their session time (i.e. arrive late) and nevertheless continue to log on for their scheduled visit. The patient will then have the ability to complete the remaining 60% of their scheduled visit. The session will end at the originally scheduled time.

 

Once the patient has missed more than 40% of their scheduled visit, the clinician will no longer be made available to the patient and the patient will be responsible for a missed session fee or the fees the patient’s insurer or other payor would have otherwise paid for the scheduled services had they taken place.